Refund policy

No Returns & Refund Policy

ALL SALES ARE FINAL.

Due to the nature of the products we sell, we do not accept returns, exchanges, or refunds for change of mind, incorrect size or product selection, personal preference, or any other reason once an order has been placed.

Please carefully review your order before completing your purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives:

Damaged
Defective
Missing an item
Or you received the wrong item

please contact us as soon as possible at thepleasureporfolio@gmail.com.

Include:

Your order number
A description of the issue
Clear photos and/or video showing the damaged, defective, or incorrect item
Photos of the shipping packaging when applicable

We will review the issue and determine the appropriate resolution.

Approved claims may be resolved through a replacement, store credit, or other appropriate remedy at our discretion.

Submitting a claim does not automatically guarantee a refund or replacement.

Non-Returnable Items

For health, hygiene, and safety reasons, all products are non-returnable and non-exchangeable.

This includes, but is not limited to:

Personal care products
Beauty and body products
Intimate or hygiene-related products
Opened or unopened products
Sale or clearance merchandise
Gift cards
Special-order or custom items

Exchanges

We do not offer exchanges.

If you accidentally purchase the wrong product, please contact us immediately. If your order has not yet been processed or shipped, we may be able to assist with modifying the order, but changes are not guaranteed.

Order Cancellations

Once an order enters processing or has been shipped, it cannot be canceled.

If you need to request a cancellation, contact us immediately at thepleasureporfolio@gmail.com. Cancellation requests are not guaranteed.

European Union Orders

Where applicable, customers located in the European Union may have certain statutory cancellation or return rights under applicable consumer protection laws.

Nothing in this policy is intended to limit any rights that cannot legally be waived or excluded.

Refunds

Because all sales are final, refunds are generally not issued.

If we approve a refund due to an order error, damaged merchandise, defective merchandise, or another qualifying circumstance, the refund will be issued to the original payment method.

Please allow your bank or credit card provider additional time to process and post an approved refund.